Last Updated: October 30, 2026
Welcome to The Flavour Lab! We’re delighted to have you here. These Terms & Conditions explain the guidelines for using our website, browsing our menu, and placing orders with us.
By accessing our website or placing an order, you agree to the terms outlined below.
The Flavour Lab is a cloud kitchen dedicated to preparing and delivering delicious food with passion and care. Our goal is to provide customers with a pleasant ordering experience and quality food.
All orders are subject to availability and confirmation.
An order is considered confirmed only after receiving confirmation from The Flavour Lab.
Please ensure that all order details, including food items, quantities, delivery address, and contact information, are accurate before confirming your order.
We reserve the right to decline or cancel an order due to product unavailability, operational issues, or unforeseen circumstances.
Customers are responsible for informing us about any food allergies or dietary restrictions before placing an order.
Although we take reasonable precautions, we cannot guarantee that our kitchen environment is completely free from allergen cross-contact.
Customers with severe allergies should contact us before ordering.
Please verify ingredient and dietary information with us if you have specific concerns.
Once an order has been confirmed and food preparation has started, cancellation or modification may not be possible.
Cancellation or modification requests should be communicated to us as early as possible.
Requests will be considered based on the order’s preparation and dispatch status.
We reserve the right to decline cancellation requests for orders that are already prepared or dispatched.
Customer satisfaction matters to us.
By using our website, you agree:
Not to misuse the website or attempt unauthorized access.
Not to submit false, misleading, or fraudulent information.
Not to interfere with the website’s functionality or security.
To use the website only for lawful purposes.
We reserve the right to restrict access to users who violate these conditions.
All website content, including logos, brand names, photographs, graphics, text, and other materials belonging to The Flavour Lab, is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used commercially without prior written permission.
The Flavour Lab will make reasonable efforts to provide quality food and reliable service. However, we shall not be held responsible for indirect or consequential losses arising from website interruptions, service failures, or circumstances beyond our reasonable control.
Nothing in these terms excludes liability that cannot legally be excluded under applicable law.
We respect your privacy and handle customer information responsibly.
Information collected during ordering, such as your name, phone number, delivery address, and order details, may be used to process orders, coordinate deliveries, provide customer support, and communicate relevant updates.
We take reasonable steps to protect customer information from unauthorized access or misuse.
The Flavour Lab reserves the right to update or modify these Terms & Conditions whenever necessary.
Any changes will be published on this page with an updated revision date. Continued use of our website or services after such changes indicates acceptance of the revised terms, to the extent permitted by applicable law.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts in the location where The Flavour Lab operates, subject to applicable law.
Have questions, feedback, or concerns about these Terms & Conditions? We’d love to hear from you.
The Flavour Lab
Email: info@flavourlab.org
Call: +91 7561 854 321, +91 9895 600 567
Address: Kollamkudimudal Road, Athani, Kakkanad, kochi
For order-related queries, complaints, or assistance, please contact our team through our official communication channels.
Thank you for choosing The Flavour Lab!
A little passion. A lot of flavour. A dream built together.